No longer 21 years old, Russell-Byles now has a family but does not see that as an obstacle to managing the challenge of future expansion when it happens. "We are very open, wherever the opportunity is. "Absolutely," she replied without hesitation. Is the Pier One operations manager ready for that? With the family business constantly seeking growth and having expanded into previously uncharted territory for them such as the hotel industry, family members will continue to be called upon to manage ongoing development. The business has since rebounded as tourism has picked up, and it is currently thriving with the return of tourists and cruise ships to Montego Bay. This is what you have to handle."Īnna-Kaye Russell-Byles, operations manager, Pier One on the Beach.ĭespite Pier One on the Beach opening under the pressure of COVID, the slow business due to the pandemic was seen as an opportunity to adapt, understand the new market, and settle in. You don't lose your mind thinking 'how am I going to handle this?' You just kind of know, OK, this is the next step. So certain things don't flare you anymore. "So the longer you're in it, you've seen more things, and you learn how to address them. "Calmness under pressure comes from experience," she related. Pier One on the Beach was opened in the middle of COVID but by that time Russell-Byles had accumulated the managerial experience to face the challenges that the pandemic would bring. They also introduced beach-appropriate meals like nachos and loaded fries while the focus for drinks has been on frozen varieties to help beachgoers cool down. She revealed that the new establishment's chefs were brought in from the original Pier One, and their recipes were primarily inspired by the original restaurant. So it's like a mix of different energies." We do those out on the sand and we have a deck. So you can have nice little dinners or you can bring your birthday parties and special events. We have just a little excitement down there at the bar and then we do dinners on the beach. So we play music at the bar which is open air. "Our goal coming into this operation was to enhance the beachgoers' experience with high quality food and beverage service giving an unrivalled experience," the manager explained.
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